Delete your ParkScout account
ParkScout is run by Reede Rozowsky trading as Rozolabs (ABN 30 978 278 001).
In the app (quickest)
- Open ParkScout and sign in.
- Tap Profile, then Settings.
- Under Account, tap Delete account and confirm.
Your account is deleted straight away and you are signed out. The one step that can lag is your sign-in account with Amazon Cognito: if it fails we retry it daily.
By email
If you can't use the app (for example you no longer have the phone), email parkscout.app@gmail.com from the email address on your account, with the subject "Delete my ParkScout account" and your username if you know it. If you signed in with Apple using "Hide My Email", write from the Apple ID's email and we'll match it. We delete the account within 30 days, usually much sooner, and reply when it's done.
What is deleted
- Your profile: email address, username and name
- Your sign-in account with Amazon Cognito (Apple and Google may still list ParkScout among the apps you signed in to until you remove it there; see below)
- Your vehicles and number plates
- Your parked-car location
- Notifications we sent you, your notification settings and your phone's push registration
- Your referral code and your share links
- Feedback you sent and its screenshots (a screenshot that cannot be deleted at once stays in storage until we remove it by hand)
- Your blocks and your thank-you notices (thank-yous stay only as counts, without who sent or received them)
- The link between your usage history and your phone's install ID
What stays, without your name, car or device
These records describe streets and signs, and help every driver, so they stay in ParkScout. Your name, email, car and device are removed from them, and they are no longer linked to your account or to one another (each moves to one shared “deleted user” or gets an ID of its own; the map positions in usage events are removed, and an event that names a spot keeps the spot, not you):
- Signs, rules, prices, notices, spot locations and sign photos you added (a photo can show a person or number plate by accident; report it and we aim to hide it within 7 days)
- Ratings and problem reports
- Reports of content or people, kept as our record of complaints
- Community alerts you sent
- Points history, weekly league results, achievements and your record of accepting the terms (deleted accounts never appear on the leaderboard)
- Spot handovers, without your car's details, so the other driver's history still makes sense
- Anonymous usage counts
Copies in our database backups are gone within 7 days. Our security logs, which record IP addresses, are deleted after about 30 days, Amazon Web Services keeps the log of our sign-in functions for about 90 days and our security audit log of sign-ins, which includes IP addresses, for about 1 year.
If you signed in with Apple
After deleting, also stop sharing your Apple ID with ParkScout: on your iPhone, open Settings › Apple Account › Sign in with Apple, choose ParkScout and tap Stop Using Apple ID.
More detail is in our privacy policy.