ParkScout support
ParkScout puts parking signs on a map, so you can see where you can park, for how long and what it costs, now or at the time you pick. It is run by Reede Rozowsky trading as Rozolabs (ABN 30 978 278 001).
Get in touch. Email parkscout.app@gmail.com. Signed in, you can also use Profile › Settings › Send feedback or report a bug, which attaches your app and phone details for us. We read every message.
Common questions
Does ParkScout show empty spots?
No. ParkScout never knows if a bay is empty. It knows what the sign says: the colour of a kerb tells you whether you may park there at the time you picked.
Where does the parking information come from?
From signs photographed by ParkScout users, who we call scouts, and from council open data (listed on Data sources). Signs change and data can be out of date or incomplete, so always check the sign when you pull up. If a kerb or rule looks wrong, open its card and tap Report a problem.
Do I need an account?
Not to look at the map, search, pick a time or read a spot's rules. You need one to add signs, rate spots, share, keep your parked car on your account and get alerts. You must be 18 or older to create an account.
Why does auto-detect parking ask for "Always" location?
Auto-detect parking is off until you turn it on in Profile › Settings. It notices, with the app closed, that a drive has ended and you have walked away, then asks "Did you just park?" That needs location in the background. Your location stays on your phone unless you save the park, and tracking stops once you do. Without "Always", it works only while the app is open.
How do I report a photo, an alert or a person?
Use Report a problem on a spot's card, or Report or block on an alert, a handover or another scout. For anything else, such as a photo that shows someone's face or number plate, email us. The terms say how we handle reports.
How do I delete my account?
In the app: Profile › Settings › Delete account. Without the app, follow Delete your account, which also lists what is deleted and what stays.
I signed in with Apple. How do I stop sharing my Apple ID?
On your iPhone, open Settings › Apple Account › Sign in with Apple, choose ParkScout and tap Stop Using Apple ID.
Is it safe to use while driving?
Plan before you set off, or let a passenger use it. Don't hold your phone, type, take photos or send reports while driving. Where your road rules allow it, you can glance at a phone in a fixed holder, use CarPlay or Android Auto, and listen to spoken updates. The safety section of the terms has more.
Is ParkScout accessible?
We aim for ParkScout to meet WCAG 2.2 AA. If something doesn't work for you with VoiceOver, larger text or another setting, email parkscout.app@gmail.com.